Frequently Asked Questions
Everything you need to know about shopping with American Girl.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 5-10 business days. We also offer expedited and next-day delivery options for those who need their items sooner.
What is your return policy?
We want you to love your purchase. If for any reason you are not satisfied, you can return your items within 90 days of purchase for an exchange or a refund, provided you have the original receipt.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer doll repair services?
Yes, our world-famous Doll Hospital can help with everything from minor touch-ups to major repairs to ensure your doll stays in perfect condition for years to come.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), PayPal, and American Girl gift cards.
How do I ensure I am buying the right size clothing for my doll?
Our clothing is specifically designed to fit our 18-inch, 15-inch (Bitty Baby), and 14.5-inch (WellieWishers) dolls. Please check the product description to ensure compatibility with your doll's collection.